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Re: Clients dropping the connection


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Posted by Tommie Mademark on January 26, 2001 at 12:18:21:

In Reply to: Clients dropping the connection posted by Wayne on January 25, 2001 at 16:50:36:

: Please help if you can:

: We have just moved to StarTeam 4.2 from version 4.1 on new hardware. Our users seem to be connecting without problems. Then after about 1/2 an hour the connection seem to be dropped and users can no longer connect. The only thing that seems to work is to reboot the server.

: Note: StarTeam server is loading as a WindowsNT service at present.

Hello Wayne,

I'm afraid I don't have an answer to your problem. When you say that "...after less than an hour the server start dropping the connections.", does the client display an error message, or will an operation take for ever and never finish at the client? Can you communicate with the NT server at all? Check NT?s logs for clues as well as the StarTeam server logs. Last week a customer reported a similar problem and they too had to restart the StarTeam server process. The clients displayed and hourglass and that?s the way they stayed until the server had been rebooted, at which time the clients had to logon to the server again. Their problem was that users were changing the default working folder to a non-existing local disk and then tried to check out files to this disk.

/Tommie


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