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Re: Web Connect Stability Problems


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Posted by Tommie Mademark on October 17, 2000 at 11:24:10:

In Reply to: Web Connect Stability Problems posted by Cliff Baeseman on October 10, 2000 at 14:49:04:

: Hi,

: We have a large number of clients and wish to turn on web connect for the occasional user that needs to get the data. We are experiencing a number of problems. Number one the admin console crashes with a mfc error when trying to just do a login to add a project alias for a service session. The NT service also does not seem to respond to a shutdown request properly from the operating system. It always hangs during Operating System shutdown. Do you have any suggestions for us?

Hi Cliff,

I'm still investigating your first problem and will get back as soon as I have an answer for you.

Your second problem with shutting down the StarTeam Service properly is most likely a result of the "Interact with Desktop" setting. In StarTeam 4.2, when the Server is set to run as an NT Service, a default "Interact with Desktop" setting is checked in the service's properties.
When you exit the desktop (either for a reboot or just to logoff), the service will try to stop (hence the "interact with desktop"). If there are still users connected, this will cause the "End Task" dialog, which sounds like what is happening to you.
Solution: Go to the service's properties and uncheck "Interact with Desktop".

Sincerely,

Tommie


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